Back Office Modernization in the Age of Digital Transformation

As businesses continue to utilize digitalplatforms to for customer attention and improve the customer journey, we’re starting to see an alarming pattern that harms legacy organizations in Albuquerque who’ve been working with the same processes and technology for a long time.

When organizations begin the journey toward Digital Transformation, they tend to focus on customer-facing departments like Customer Service, Sales, and Marketing and neglect the Back Office. While it’s critical to improve the buyer journey and properly market your offerings, forgetting about other areas that also support clients, vendors, partners, and employees can inhibit your capability to provide a seamless experience for everyone involved.

Our View

In our view, the Back Office is the heart of your business. If your process flow creates inefficiencies, the productivity of your entire organization deteriorates. For example, let’s say a organization brings on a new client in minutes but requires several weeks to spin up a new employee or vendor. That’s a problem because both your employees' talent and your partner’s products play a important role in providing excellent service to the customer. Therefore, if those components are not operating accurately, your client is ultimately the one who suffers. Your Front Office can only be as seamless as your Back Office, and both must be incorporated in a strategic digital transformation.

The Digital Back Office

Connected Systems

Systems are integrated intuitively to support the user experience for your workers, making it smoother for knowledge workers to access more than one tool. By arranging systems so that they’re talking to one another, knowledge workers can avoid extra work, make wiser decisions, and concentrate on more important tasks.
Purpose Driven Processes

Doing it the way you’ve always done it is no longer a valid reason for avoiding change in your organization processes. This stubborn attitude is harmful to any digital transformation or modernization endeavor and should be resolved through education on creating work competence and change control. Every job should have a specific objective, require the least amount of effort, and be aligned with this strategic initiative.
A Seamless Experience

It’s just as critical for your employees, partners, and merchants to have a smooth user experience as it is for your customers. Eliminating inefficient tasks should be your first priority, particularly when staffing new hires. In the era of digital transformation, a tedious hiring process could diminish the health of your entire organization.
Cloud, SaaS, Hybrid Transition

While Cloud and SaaS tools are increasing in use, companies are migrating more and more to Cloud and Hybrid architectures and removing legacy systems to remain under budget and efficient.
Security Expectations

Your customers, workers, vendors, and partners all anticipate you having modern security protocols in place that lessen the possibility of a breach. Knowledge is power in the this digital generation and your organization will be expected to protect it without diminishing the user experience.
Intelligent Decision-Making
Organizations should make data-based decisions while employing Business Intelligence applications that facilitate decision-making with a birds-eye view that leverages multiple data sources and tools.
Task Automation

In the age146] of Intelligent Automation and Machine Learning, preparing invoices or purchase orders should involve nominal manpower. Mundane processes should be automated so that human capital can concentrate on the most mission-critical work.